Quality Assurance

TerraGlen has a range of systems and procedures in place to measure and monitor quality across the service.

The planning and review system (outlined here) measures the outcomes achieved for young people.

We use a quality assurance framework, based on the ISO 9001:2015 Quality Management Standard, to record and monitor service quality at all levels of the organisation.

Our Directors monitor and audit all operational services to ensure compliance and promote operational excellence.

Governance and compliance

Corporate compliance is managed by the Chief Executive Officer and Board of Directors. They have oversight of all services provided by the organisation and set policy and monitor performance in terms of compliance, quality and TerraGlen’s commitment to excellence in residential care.

Other policies

TerraGlen operates a restrictive practice policy as a preventative measure against risk across all houses and activities.

TerraGlen operates a risk management policy and procedures for the effective management of risk across all our houses and activities.

Copies of these policies and our operational policies and procedures are available to download in the Policies and Procedures section of our website.