Adjusting to your new home

We understand that it can be unsettling and upsetting to live away from home in strange surroundings with new people.

Staff in TerraGlen will do our best to help you adjust and settle in quickly.

Throughout your stay with us, your needs are our priority. We will do our best to ensure that you feel safe, happy and well cared for.

You will have many questions and we’ll do our best to answer them. We will provide you with your own information booklet about TerraGlen but here are some points that you may find useful.

Our staff

All the staff living and working with you are qualified Social Care Professionals who are trained in programmes to help and support you.

Two members of the team are assigned to you as ‘Key Workers’. They will ensure that your needs are met and that you receive the best care.

Your Key Workers will keep in touch with your family and Social Worker.

Other young people

There will be other young people aged 13 to 18 years old living in the house too. Young people are in our care for different reasons and varying lengths of time.

Only the TerraGlen staff, your family and your Social Worker will know why you are living with us.

Your rights

You will be accepted and your rights as both a young person and an individual will be respected.

Your Key Workers will encourage you to have your say on all decisions that affect you and your future.

After you arrive, we will give you more information on your rights – and explain how, if necessary, you can make a complaint.

Your space

You will have your own bedroom. This is your private space and we encourage you to decorate it to your own taste, hang up posters and pictures, and make it feel more like home with your personal belongings.


There will be a programme of both in-house and external activities. We want you to have fun in your spare time and we welcome your suggestions.

Outdoor activities range from various sports to mountain biking and rock climbing. We can even help you learn how to drive.


Our house rules ensure that everyone is safe and treated fairly and equally. These rules are simple and easy to follow. We will explain these responsibilities that we all share after you arrive.

On arrival

After we show you around the house and you meet everyone, we will answer any questions you may have and provide you with additional information.

This includes a booklet about the home that has been written with the help of other young people who have stayed with us, and another information booklet setting out the National Standards for Residential Care.